Tag Archives: bureaucracy

Channeling my inner little old lady

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So you know how sometimes you have to dial an 800 number, and from the first syllable emitted by the robot voice you can tell by the roiling in your gut and the pricking of your thumbs that this isn’t going to go well, but you persevere because you screwed up and now you’re in a panic?

And the reason you’re in a panic is that you’ve just woken up to the fact that your husband’s insurance has been blithely denying all the claims relating to his tractor accident? Okay, in all honesty I don’t know they were necessarily blithe about it. They may have been in ho hum mode, thinking about the past weekend or looking forward to the next one. No reason for me to presume there were any shrill cackles of banshee glee. Either way, to get back to my point…

What this means, in ordinary everyday terms, is that the giant wodge of papers covered with numbers and headed, reassuringly, “Explanation of benefits” and “This is not a bill”, which you’ve been ignoring because, seriously, who reads those things … but then you do, and HOLY CRAP!!

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The actual wodge, artistically draped over a pile of fresh bills.

Oh – and I should mention that the reason you’re reading the wodge is that suddenly you’re getting actual bills – $1,814 for the emergency physician, who is the guy who essentially saved the Hubbit’s life, so it was totally worth it (most of the time, although maybe not so much when he refuses to wear his hearing aids) but, you know, on the other hand, you could do a lot with $1,814, if you had it. For example, that’s pretty much the cost of a pregnant cow around these parts.

But I digress. I was telling you about bills you might happen to receive following a major medical event.

Like $961 for the emergency hospital. You go “Ouch” because, after all, he was there for only a couple hours before they shipped him off to a hospital that was actually capable of keeping him alive – and then you look again and you realize the $961 is what’s left over after insurance kicked in $25,765 – and I mean, seriously, that’s more than $10,000 per hour! The Hubbit’s a smart guy who was highly qualified and certified up the wazoo back in his pre-retirement days, but no one ever thought he was worth that much back then! If they had, we’d probably be in ho hum mode at the sight of these numbers. Or maybe not, because … there’s more. So much more.

A whole sheaf of bills for the ambulance services that got him from home to the local emergency hospital, and from there to the bigger hospital in Spokane … and bills for the rehab facility, and the orthopedic clinic, and the imaging company, and the physical therapist. But that pile of bills is still smaller than the “explanation of benefits” wodge, so you start flicking through it, and you come across one for $25,765, which is the amount due for the local emergency hospital, and you realize that when the hospital sent you a bill for $981 they were (blithely?) assuming that the insurance company was going to pay – only this particular benefit explanation says, in a word, “Nope”. And you keep going and you find one for $99,285.97, which is just for that first day at the hospital in Spokane – less than a day – he arrived there after 6.00PM, for crying out loud. But that’s what it cost to make it so that he didn’t die right away.

Bill

You see that number? Someone tells me that’s my “total responsibility” – except that it isn’t, because this is only one of 55 pages of ridiculous numbers that came in a single envelope; other envelopes have come bearing additional pages – and all I can do is laugh. Shrug my shoulders. Vote for Bernie. Because this is absurd – not because magical medical technology isn’t worth what it costs, but because no individual human can or should shoulder such a responsibility.

And you look at it and you think, “Well, he’s alive. So there’s that.” But at the same time you realize your heart is going “Ofuckit Ofuckit Ofuckit” like The Little Engine That Could, after it made it to the top of the hill and headed down the other side and then gravity took over just as it noticed there was a wide, churning river at the bottom … and no bridge.

You know how that feels?

I really hope not, because if you’re taking the time to read this blog I like you, and I value you as an important source of warm fuzzies and endorphins, and I don’t want you either to plunge headfirst into a river or succumb to a heart attack.

Anyway, at that point, feelings aren’t really the issue. The issue is, what are you going to do? What I did was clutch the wodge in sweaty hands and take it to the Hubbit, and pick a fight with him about politics – his being conservative, and therefore opposed to state-funded universal healthcare. That urgent business having been satisfactorily concluded (it’s hard to concentrate on defending a philosophical point of view when your doting wife has just delivered a quarter million dollar-or-so whack upon your shiny pate), we agreed that there was no point in worrying about it, since payment was impossible. I promised to call the insurer on the next business day for a WT actual F conversation, organized the wodge into a neat stack (ordered by date and page number), put it on my desk, and promptly forgot about it.

I have an excuse. The Girl Child has been visiting and I’ve had coffee to drink and arguments to have and … oh, just generally more interesting things to do. Every few days a fresh bill would arrive, sometimes with a plaintive note scrawled across it from a medically-oriented bookkeeping person dismayed by the failure of the insurance to pay, and I would snicker at their naivete and rush out to suck down another coffee with the Girl Child. A couple included a form and a request that we complete it with the details of the “motor vehicle accident”, and I’d roll my eyes, because a tractor is not a motor vehicle, it’s farm equipment, and the reason I know this is that it’s not insured as a motor vehicle, so obviously it can’t be one! I’d add each bill to the growing pile on my desk and promise myself (and, occasionally, the Hubbit) to deal with the matter “tomorrow” – which, as we all know, is always a day away. Hooray for tomorrow!

Well, a couple days ago I was poking around on my desk and I came across a letter from the insurer dated April 12. It was addressed to “Dear Sir or Madam”, and expressed regret at our injury/accident and a wish for “good luck with your recovery”. There was also some reference to the need for a prompt reply.

Ofuckit Ofuckit Ofuckit.

They provided a post office box address, and a phone number.

I pondered my strategy while remembering how to breathe.

It was clear that a snail mail letter wouldn’t work. For one thing, my hands were trembling too much to type. Also, my grammatical synapses felt out of whack. And this wasn’t all bad. While tremor and grammatical uncertainty are a problem when one is wording a professional-sounding business letter, they can be helpful in presenting the persona of a slightly dotty and forgetful old lady.

I picked up my phone and dialed 1-800-ETC-ETRA – as provided at the end of the insurance company’s letter for the Other Party Liability office. A chirpy young woman answered, and introduced herself as Jessica. She asked for my name, and I gave it. With cheerful enthusiasm she expressed her eager willingness to help me. “But first,” she said, “I’d like to tell you about a great opportunity we can offer you.” Then she asked whether anyone in our household was over fifty years of age. I didn’t feel like listening to a sales pitch, but on the other hand she sounded so hopeful and eager that I decided to humor her. “Yes,” I said warily, “we’re both over fifty.” She launched into a description of a medical alert system the company was offering. She was clearly new to selling – she said “um” a lot, and a couple times she forgot to tell me something and had to backtrack, and although she was very sweet after a while I ran out of humor and cut her off.

That is, I tried to cut her off. “You know, I don’t want to waste your time. I really just want to deal with my query. Can you put me through to someone?” She ignored me. Just kept right on talking, rolling over me. “Hey!” I said. “Jessica, stop! I’m not interested!”

There was a pause, then she asked, “Would you like to talk to one of our representatives?”

“NO!” I shouted. “Just put me through to customer service!”

kate mckinnon omg GIF by Saturday Night Live

“Oh! Okay!” she chirped, perky as ever. I ground my teeth and breathed deeply, and a new voice came on. This sounded like a more mature, experienced woman. She also expressed a desire to help me – but first, she said, she’d like to offer me a great opportunity. Did I have a cellphone? I exploded – I was totally and irredeemably out of humor by then – and blow me down, she also just rolled straight into her pitch.

It finally dawned on me that she wasn’t human, and nor was Jessica. Nor was the woman who invited me to sign up for a roadside assistance program, or the friendly young man who wanted to know whether we had a TV. They were all, every one of them, bots. Not even real artificial intelligence.

The fact that Jessica had fooled me was profoundly embarrassing!

So, anyway, by the time the fourth robot voice came on I gave up on the number provided in the letter. If you’re wondering why I didn’t hang up sooner, it was because I kept hoping for a human! There comes a point in any venture where you’ve invested so much time and emotional energy that you can’t stand to quit, in case you’re just one cuss word away from Nirvana.  Come to think of it, that’s probably also why I keep buying Lotto tickets.

Anyway, eventually I called the number on the back of the Hubbit’s medical insurance card. That got me through to someone who could find no record that I had authority to speak with them on his behalf, so we got to have one of those super-fun threesomes that so enrich the lives of partners of the hearing impaired. You know how those go: you turn on the speaker phone so you can both hear, and he leans over the phone, breathing heavily into your ear, and then the person on the other end says something and he says, “Huh? Whut?” So you repeat it, and he loudly and clearly enunciates his response, and … rinse and repeat, for however long it takes. In this case it took a while, and the grand finale was when she read back a contract, and every time he started to say “Huh? Whut?” I’d frantically flap my hands in his face, because we did NOT need to be interrupting an electronic recording of a legal document. Eventually he got to say the required legally binding words, and he was given leave to kiss the telephone, and they were married. Or something like that.

We all heaved a sigh of relief and the Hubbit trundled off to play with his tractor, leaving me to explain the difference between a tractor (wheeled farm equipment) and a vehicle. “Oh,” she said, “No problem. You just need to speak with the Other Party Liability department. I’ll give you the number.”

“Oh no you don’t!” I exclaimed. “If the number you’re planning to give me is ETC-ETRA, forget it. That’s the number I called before this one and it connects directly to the fifth circle of Hell!”

There was a slightly stunned silence. “Are you sure you dialed the right number?” she asked. I said I was, and launched into a tirade about companies that infest the ether with robo-voices and inflict sales pitches on helpless little old ladies (at this point I remembered to insert a slight tremor into my voice) who are exhausted by caring for their injured and aging spouses, and also potentially facing homelessness because of denied claims and unpayable medical bills in a world that keeps voting for Damn Capitalists who refuse to support Medicare For All and just want us all to die in penury..

She offered to connect me directly to someone in the Other Party Liability department, and I said that would be acceptable provided she could vouch that they were human.

So that’s what she did, and this time I remembered right from the start of the conversation to quaver and dodder and make reference to how slowly old men heal after running over themselves with heavy equipment (which is not the same thing as a vehicle), and how stressful that was, and how difficult it was to remember everything, especially when we’d dealt with all sorts of paperwork at the hospital and I’d no idea there was more. I should mention that by this time I was tired, which meant I had to pause and say um occasionally while I thought about what to say, and I tended to forget details, which made it necessary to keep backtracking and repeating elements of my story, and all I’ll say about this particular young woman is that she sounded perky enough but she didn’t exhibit much empathy or compassion. She abruptly cut me off. “Was he at work when the accident happened?” I explained that he was loading up the tractor to get feed to the animals, right here at our little farm, and that he’s been retired for more than fifteen years now. She interrupted me again. “Okay,” she said.

“Um,” I said. “So what happens now?”

“I’ll adjust the record and pass it along to the appropriate department,” she said.

“But what do I have to do?” I quavered

“Nothing,” she said.

And that was it. What had been building up to be a fabulous blog post on the fundamental awfulness of the American medical insurance system fizzled with a soft pop. Which doesn’t mean I won’t still write it … but maybe not today.

Instead I thought I should write a blog post on the fundamental awfulness of insurance companies that use robots to try to sell services to people who want to deal with serious business, so I decided to call back 1-800-ETC-ETRA and find out just how many exciting new opportunities they’d offer me before connecting me to a human. I looked up the number on the insurance company letter.

That’s when I realized that the number they’d provided was in fact 1-866-ETC-ETRA. The 1-800 version of the number connects to a company that sells panic buttons, roadside assistance, and similar products.

So what the heck am I supposed to blog about now?

Please talk to me! What do you think about the cost of healthcare, and how it should be funded? Do you talk to robots on the phone, and do you find it reassuring or terrifying when they sound human? How do you decide what to blog about?

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Going postal

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USPS-Exam-3D-Cover-with-text (2)So it looks as though the US Postal Service has a clever new scheme going: tell people you’re hiring, then when they go to your website to apply, don’t let them do so unless they fork over $29.95, in return for which some helpful people will send you a “well written Guide with NO MEMORIZATION required”, including test-taking strategies and tips from “subject matter experts”.

What’s particularly cool about these people is that they don’t expect you to waste time waiting for snail mail – because, as it’s important to understand if you’re going to apply for a job at the post office, actually physically posting anything is pretty old hat. No one who has a clue does that any more. So they will provide a link to a 98-page PDF document that you can download within three seconds of making payment, and print out using your very own personal printer ink and paper.

Alternatively, for only $10 more you can get essentially the same thing from another source, only what they promise to send is a “Postal Exam Package” containing exam registration materials, “eCareer Profile Creation Tutorials”, a bunch of practice tests, and a “Postal Interview Recommendation”.

It’s not entirely clear how they send this, but to me the word “package” denotes physical substance – something with heft. I imagine brown paper and string, the knots liberally coated with sealing wax … Dang, those were the days! I remember helping my mother make up parcels like that! Sometimes she’d let me hold the stick of sealing wax. I remember the smell of burning string and hot wax, and how quickly the drops of wax hardened, and how satisfying it was to scratch the hard accidental drips off the paper, and how important it was not to put my face so close to the flame that I burned off my eyebrows.

Hand made leather man wallet and  package on wooden background

Searching for this illustration made me feel so old! Everything I found was essentially an artistically staged picture. Take this one – what’s the relevance of the man wallet? I also found a still life in shades of brown, featuring a stamped seal, a watch on a chain and a cigar, arranged like relics of a forgotten era. Also, there are lots of pictures of scrolls, apparently made of papyrus, tied with hemp, and sealed with a perfect dab of red wax. Seriously, Adobe, WTF? Real people living today actually used this stuff, you know – and it had a purpose. It wasn’t just bloody decorative, okay? It was messy and it dripped and blobbed, and if you let your kid do it they probably illustrated the package with artistic extra drips and blobs, but – and this was important – YOU DRIPPED THE WAX ONTO THE KNOT IN THE STRING, okay? It was there to discourage postal workers from opening your parcel, because that was back in the day when it was reasonable to expect the South African Post Office to deliver parcels rather than dumping them in a ditch, losing them, or selling them to the highest bidder. Because, of course, back then we hadn’t invented scissors yet, so sealed and unbroken string was impenetrable.

Well, I digress … A modern parcel would have tape, not string, and it would likely come in one of those standard red, white and blue USPS boxes. Unless they sent it UPS or Fedex, those being the faster and more reliable options since the Pony Express closed down. But either way, there wouldn’t be string.

Sorry, that was another digression, because in fact I resisted the temptation to order a Postal Exam Success Guide. The only reason I was googling post office jobs was a sudden panic over money, for crying out loud! If I was going to spend $39.95 on something, it wouldn’t be on an unartistically presented package, which I wouldn’t receive because we don’t get mail delivery at our house due to an argument over post box location with our local post office about eight years ago, which culminated in the Hubbit declaring his independence from delivery services by renting a PO box (from USPS) instead. (That’s a whole blog post in its own right, but not one I feel like writing today.) Anyway, the $39.95 option didn’t include space for a PO box address, so I couldn’t choose it. As for the other option, the convenience of receiving a PDF document is offset by the fact that I still haven’t figured out how to get our wireless printer to connect to my computer, and I am fundamentally fed up with having to forward every bloody thing to the Hubbit for printing. In any case, if I had random bits of money to be scattering to the four winds I wouldn’t be contemplating a job at the post office, now would I?

Sometimes I feel as though my life is spiraling out of control. There are too many damn buttons to push, and you have to push them in the right order, and … GAH! It’s just too  complicated.

I couldn’t help wondering what my $29.95 would get me – I mean, in the sense of what career opportunities would open up if I accepted their Success Guide. So I went back and took another look at what popped up when I googled USPS jobs, and I realized that the sites I’d found the first time I tried this weren’t actually part of the official US Postal Service. They’re very cleverly dressed up to look that way, complete with bald eagles and flags, but if you click on the actual USPS website you can go straight to the online job application, easy-peasy.

USPS stamps

Turns out they have a new stamp design, called “summer harvest”. Click on the picture on the USPS website, and it’ll take you to a fantastic array of gorgeous stamps. Some of them are so pretty I just want to rush out and … I don’t know … start mailing letters again? Probably not – back in the day (before email) I was notorious for writing long, wonderful, newsy letters, putting them in an envelope, sticking on the prettiest stamps I could find … and then forgetting to put them in the mailbox. Actually physically going to a post office to post a letter was one of those things I invariably put off, so letters would go onto the pile of un-dealt-with paperwork I have kept on every desk I’ve ever owned, and there they would slowly sift to the bottom, to be found years later when I packed up to move house.

So anyway … I looked, and apparently the main post office in our area is looking for rural mail carriers. Only to get hired you have to pass a test, which takes about two hours to complete. I don’t have two hours right now, having already invested a substantial portion of today in writing this post. Also, I really hate writing tests, because failure, rejection, feelings of inferiority – AAHHHHH! I mean, how would I feel if I failed a test that was directed specifically at school leavers and other people with no prior experience, skills or training? Plus, apparently the test includes a section called “Summary of Accomplishments”, and the advice to applicants is  to “write about how your skill set, education and training matches the posting”. Seriously, should someone who can’t mail letters be responsible for delivering same?

Still, I have to admit I’m tempted. The thought of working in a post office, dealing with the Great Unwashed every day, fills me with dismay. Yes, I know, you don’t actually have to be nice to anyone – that’s one of the perks of working for the post office. But … ugh … you’re perpetually at the end of a queue, and every single day is just one piece of mail after another. Could that get monotonous, do you think?

Driving around delivering letters, on the other hand … now that could be fun. Lots of time to think, and – thanks to the invention of GPS – I wouldn’t get lost. Probably wouldn’t. Not very lost, anyway, and probably not permanently. It would be different if they were still using ponies – I like ponies way too much to sit on one – but these days you get to ride around in one of those cute little vans with the driver on the sidewalk side. You know, I can see myself doing that, while simultaneously dictating a Great Work (or, at least, a blog post) into a little hand-held recorder thingummy. I already have one of those. I just need to figure out how it works.

So what’s your dream job? What do you do when you suddenly realize you’re down to your last $50 and there’s still a week to go to the end of the month?

 

 

A beautiful day

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A beautiful day

I called my mother from Los Angeles Airport while waiting to board my plane. It was around 7.00pm on the Pacific coast, about 4.00am in Johannesburg, and the WhatsApp message the Kat had sent while I was en route from Seattle to LA said she was awake, and alert for the first time in several days.

She was in the cancer ward at Johannesburg’s Donald Gordon Hospital. My sisters, the Kat and the Egg, were with her. She had been there for a couple weeks already, but a bureaucratic hairball had blocked me from returning to South Africa. At last that morning someone in the Department of Home Affairs coughed up permission for me to go, and I hurled clothes into a couple of suitcases and the Hubbit drove me across the state to Seattle. We arrived just in time for me to miss my plane to Heathrow, but I found another flight that went Sea-Tac – LAX – Heathrow – JNB and took only 12 additional hours to get there.

Marmee's Baskin Robbins boob solution

Laughter. An insatiable appetite for ice cream. A bawdy sense of humor. Delight in the little things. That’s my Marmeee.

The plan for the Marmeee that day was a procedure to draw fluid from from her overburdened lungs. The revised plan for me was to arrive at Johannesburg International Airport on Sunday morning, where the Girl Child would meet me and take me straight to the hospital. After that, my sisters and I would plan where she should go to recuperate – to Hospice or to somebody’s home – until she was ready to return to the retirement complex where she lived with my father.

Plans are so easy to make. You just say them out loud, or write them down, and … voila! Life goes right on happening.

My personal short-term plan was to chivvy her off that ridiculous hospital bed and whisk her away to eat ice cream. Oh, how she loved ice cream! No matter how satisfying the feast, there was always room for ice cream because “it trickles into the interstices between the intersections of your intestines.” Her mother used to say that, and now I guess it’s my turn.

Meanwhile, at LAX, I had a pocket of time, a seat in an uncrowded corner near the boarding gate, and a WhatsApp connection. I called on the Kat’s phone. “Hello!” the Kat said. “She’s awake. Hang on, and I’ll hold the phone up to her ear.”

There was a pause, then I heard a strange hissing noise, like a tap running, or loud interference. I thought the call had dropped, and was about to dial again when I heard the Kat’s voice at a distance. “Hey, Mom, it’s Belladonna on the phone. She’s in LA, and she wants to talk to you. You ready?” I understood then that the sound I could hear was the hissing of her oxygen mask.

“Hey Ma?” I said. I paused, waiting for a response, but heard nothing but the pulsating mechanical hiss. I remembered that they’d told me she couldn’t speak. It was still my turn. “Hey there!” I said. “I’m so glad you’re awake! I’m on my way, I’ll be there soon, but I wanted to say hi, and to tell you I love you. In case you’ve forgotten.” She made a sound – something between a gasp and a groan. My chatter slammed to a stop as I strained to understand. She made the sound again. She was speaking, saying “hello”, or maybe it was “I love you”. I didn’t have to hear it; I already knew. “Hush, little Marmeee,” I said, speaking more slowly and gently now. “Don’t tire yourself. We can talk properly when I’m there. I just want you to know I’m on my way – I’ll be boarding soon – and I want to tell you why it’s taken me so long to come. I really couldn’t help the delay.”

It was important to explain because I’d promised, back in February when she was sad that it was time for me to leave, that I’d return when she needed me. And although she hadn’t asked me to come, she’d asked the Girl Child why I wasn’t there. She knew that I knew she wanted me, and while she would not have doubted my love the delay must have puzzled her. But I hadn’t wanted to tell her about the closed door at Passport Control, because I didn’t want her to worry that it might not open in time.

There was no longer any reason to worry, so I launched into a chaotic account of Belladonna’s Battle with Bureaucracy – starting with me being declared “undesirable” when I left South Africa in February because I’d stayed 22 hours past the 90 day limit on my American passport, through to the breakthrough that very morning when my heart daughter Ngalitjeng realized she knew someone who knew an influential someone who worked for the director general of Home Affairs. Sitting in the LAX departure lounge I told it as a funny story, and she smiled and smiled, her eyes sparkling above the oxygen mask. (I know this because the Kat told me so later. She and the Egg had wanted to hear what I was saying too, so they could share her amusement, but when the Kat tried to take the phone to activate the speaker Marmeee shrugged her off, clutched the phone greedily to her ear, and wouldn’t let go.)

My tale rambled as I worked at amusing her while ignoring the relentless hiss of her oxygen. At intervals incomprehensible announcements erupted from the public address system; there was no getting away from them, so I would just stop talking and let her listen to the airport noises and know that I was indeed on my way. Then the boarding calls for my flight began, and segment by segment my plane began to fill up. It was becoming difficult to keep track of the conversation, but I wasn’t ready to stop.

I told her again that I loved her, and that I would be there in time for breakfast on Sunday. I sang her the little prayer she used to sing to me each night when she put me to bed. I told her that really she didn’t need to go to such extreme lengths to get me to visit. And then I said, “But just in case you’re not faking, just in case time really is short, I want you to know you don’t have to wait for me. I’d love to see you again, but if you need to go, it’s okay. I know where you’re going, and I’ll find you there one day.” For a moment I listened to her air hiss. I let her hear my boarding call, for rows 60 to 54. I said goodbye.

She released the phone to the Kat. She was still smiling. I know this, and all that followed, because people I love have painted that day for me in words and silences, in smiles and tears, so that it is etched in my memory as clearly as if I had been there.

Seated beside her bed, my sisters chatted softly, laughing at shared memories, as the dark inched toward morning. They held ice cubes for her to suck on, and at timed intervals they allowed a carefully measured teaspoonful of water to trickle down her throat. They rubbed cream into her hands. At one point she batted irritably at her mask and the Kat said, “Is it bothering you? Does your face need a rest?” She nodded, and the Kat lifted the oxygen mask and said, “Come on – exercise your face!” She grinned broadly, then pursed and pouted her lips, wrinkled her nose, blinked her bright eyes. Later that morning the Kat pulled the mask away again and had her perform her new face dance tricks for the rest of the family.

Every four hours nurses came to massage her and turn her so that she wouldn’t develop bed sores. They changed her diaper, put ointment in her dry mouth, checked her blood pressure. She smiled with relief and gratitude.

Twiglet, the sister of my heart, arrived. “Hey, special lady,” she greeted her, “What’s this nonsense now?” She kissed her, and Marmeee beamed at her with love.

The doctor came to check on her before the procedure to suction her lungs. His shoulders sagged and his face was sad as he told them she was too weak – they couldn’t do it after all. Gently he touched her swollen hands, and told them it was time to take out the drip. Her body could no longer process fluid – it was just making her uncomfortable.

Twiglet sent the Kat and the Egg home to rest. She picked up Marmeee’s Bible and read to her. She prayed for her, and sang Amazing Grace, and was quiet while she slept.

Loving hands (2)The Girl Child arrived with the Olde Buzzard later that morning. He took her hands, kissed her, said, “You’re so beautiful, my darling. I love you so much.” Then he sat as close to her as he could, refusing the comfortable chair because he couldn’t hold her hand unless he was in the hard upright chair.

Other family members came, and she captured each in turn with her bright, clear gaze, sending love like an arrow straight from her eyes to their hearts. Embraced by a room filled by her own most dear people, she basked in their conversation, laughter, teasing. She didn’t need to speak. She had forgiven all hurts, shared all she knew, told each one she loved them. She had left no business undone.

As the day drew to a close people began to leave. They kissed her goodbye, told her they loved her, promised to return. The Olde Buzzard was shuddering with cold and exhaustion after a too-long day. Gently the Girl Child coaxed him from his seat. “Come on, Granddad – Granny needs to rest. We’ll come back tomorrow.” The Kat took him home to her little Kat-House, and got him fed, washed and settled into bed. The only company left with Marmeee were my sister-in-law Sol and her children. They chatted quietly while Marmeee dozed, and sang Christmas carols to her when she woke, “Because,” said Sol, “she likes songs about Jesus, but I don’t really know any hymns.”

After a few hours, Sol had to leave. The Egg and the Kat were on their way back to take the late night watch, and she was alone for just a little while. When my sisters were just a short distance away, a nurse called to tell them to hurry. They said her blood pressure was falling fast. The Egg telephoned Twiglet, who said, “I think it’s time to call the family. Tell them to come quickly.” The Egg sent out a series of urgent messages on WhatsApp, while the Kat slapped her foot down onto her accelerator. They flew red lights and whipped around corners and slammed into a parking space, and they ran up to the ward.

There was really no time for anyone else to come. As they watched, she fell more and more deeply asleep. Her breathing, labored when they arrived, slowed to a whisper, to silence. The pulse in her neck flickered, stopped.

It had been a beautiful day, a beautiful life, but she was tired. She had said her goodbyes. It was time to go home.

Marmeee at Sol Duc Falls, Olympic Peninsula

Running ahead of the storm

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When I came home in mid-February, I was exhausted but optimistic. Marmeee was okay, for a couple years at least, probably. The Old Buzzard was losing his marbles but at a rate of only two or three a week, and his Alzheimer’s medication had transformed him into a happier, pleasanter person than he’d been in years. It was good to be back in Washington, and not too painful to be gone from my people in South Africa.

It didn’t matter that we were seven weeks into the year. I named 2016 My Year Of Reclamation, convinced that 10-and-a-bit months was all I needed to finally, at last, once and for all, turn my life around. This was the year I would have a productive vegetable garden, get serious about training Argos the Madcap Malinois, lose weight, start riding again, get our finances under control, and clean my house from top to bottom and end to end. I had a great idea for a series of fun, lightweight (but, of course, also thought-provoking) novels and I was going to start writing every day, and make money from it. And blogging. I promised myself I’d start blogging regularly every week about my fascinating life and amazing insights – you know.

collapsing like a house of cards

House of cards. (Source)

Yeah. That was the plan. I even signed up for Evernote and started a whole new super-efficient system of to do lists.

Plans are like card houses. You build them ever so carefully, handling each card with the most delicate touch as you add it to the structure. And then someone opens a window and a draft blows in and all your cards go flying.

So here it’s the end of July, and I’m looking back at the year to date and shaking my head and wondering what the fuck happened. I have been in such a horrible funk! I’ve been gobbling my way through books, most of them lightweight, easy reading or stuff I’ve read before – because even the most two-dimensional borrowed life has been more appealing than the one I’m living. I’ve been eating way too much crap, and suffering the usual consequences. All I’ve wanted to do is sleep, and when I do I wake up tired.

Depression? Well yes, but I’ve had reasons to feel sorry for myself, even without tripping over the Trump of Doom or Shillary every damn time I log onto my computer. (Seriously, America? I cannot believe that’s the best we can do!)

First, in February I accidentally overstayed my US passport’s welcome in South Africa by a whole 22 hours, and was declared an Undesirable Person and forbidden to return in under 12 months.

So then I tried to renew my South African passport, and learned that I had accidentally forfeited my South African citizenship by becoming an American citizen. I’m still trying to figure out why this was devastating, apart from the practical difficulty it caused. As someone who fears and distrusts the patriotic impulse, I should simply shrug it off with a casual “Whateverrr” … but in fact I feel robbed, and also homeless, and I’m sorry but the Land of the Free just can’t get my heart soaring the way it does under an African sky.

Then my precious Marmeee went into a downward spiral. Just before I left South Africa the oncologist told her she probably had a couple years to live … but apparently without me there to keep reminding her of this and force-feeding her chocolate milkshakes, she just … got tired, I guess. And then she died. And because of the bloody bullshit with my passport, I couldn’t be there to hold her hand. I know this was a “God thing” – I’ll explain why in another post (probably) – but it still aches.

I did manage to get through the border in time to help with her memorial and to figure out What To Do With Increasingly Dotty Dad, but while there I got sick with a deathwish-inducing flu that I didn’t shake for nearly a month. It made the 25 hour trip back a lot of fun.

Before I left we got the Old Buzzard into a home – a pleasant, homey sort of place – but instead of continuing to dole out his marbles one or two at a time he started throwing them away by the fistful. In a matter of months he went from affectionate, forgetful and occasionally grumpy, to aggressively uncooperative, to unwilling to walk and unable to speak coherently. He died a couple weeks ago. I’m not going back for the memorial, which is this coming Saturday … there’s no point, really. Today I have to write a tribute to go into the order of service, and I have no idea what to say.

I haven’t been able to grieve either of them. And mixed up in all that unexpressed grief is another deep sadness over the loss of my brother. He’s still walking around, breathing, saying things to people … but somewhere in the middle of everything else that’s been going on I learned that he hated me, has hated me for more than 30 years, has badmouthed me to people I care about – and they believed him. His claims about the way I treated him, his perceptions of who I am, have been woven into the fabric of our family dynamic – and until a few months ago I had no idea of it because the one person he never spoke to about it was me. I learned that the man I thought he was didn’t exist, the relationship I thought we had was a figment of my imagination. He has morphed from the sibling I loved most deeply and missed most painfully (even while he made my eyes roll) into The Stranger. Even if the latest nastiness “blows over”, the kind of confidence borne within mutual affection is gone. Trust is broken, and the loss feels like a death.

Sailboat in front of a tsunami

Fleeing the tsunami. (Source)

So grieving has become complicated, and I’m trying to stay ahead of it for now. Every now and then I feel tears starting to well up, but … I’m so busy, you know? If I could run away for a few days, just me and my dog, maybe then … but right now my to do list is simply too long. I don’t have the time – I don’t have the capacity – for a tsunami.

Oh – and I nearly forgot: earlier this month the Hubbit broke his arm. He tripped over his own feet, but of course he blamed my dog. Then he insisted he didn’t need xrays, didn’t need to see a doctor – so of course he ended up needing surgery. And bad tempered? Let me tell you, my guy is a generous fellow. When he’s in pain, he shares it. We all get some. So even though I got to say “I TOLD YOU SO” on several satisfying occasions, life would have been better if he’d managed to stay vertical.

Oy … this post has turned into quite the pity party. I’m sorry about that. I’ve been gone for a while, and I thought some sort of explanation was in order.

Also, here’s the thing – and I need to write this down so that I can come back as often as necessary and read it: I know that tsunami is coming. I know I can’t escape it. But I am reclaiming my faith in God – not that I lost it, but I’ve been angry, confused and resistant. I lost myself for a while. That book series I mentioned? It still looks promising, and every day I see my heroine more clearly. I like her a lot and hope you will too, when I set her loose upon the world. And the weeds didn’t completely win in my veggie garden this year. I’ve found tomatoes, cabbage, cauliflower and onions lurking out there.

As for right now this minute … I’m here, right? I’m blogging, aka writing. I’m not sure why that matters, but it does. It gives me hope.

In other words, to hell with the funk – this is still My Year of Reclamation.

So … how’s your summer going?

 

WTF Whateverday: Quibbling while Montana burns

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WTF monster

WHUT??? (Source)

Heard on National Public Radio this evening: the US Forest Service is refusing to allow specially equipped state-owned helicopters to be used to fight fires raging on federal lands in Montana because they don’t meet federal safety standards.

The issue is that, in terms of federal aviation safety standards, helicopters of this size may not carry buckets of more than 100 gallons of water. Montana’s Department of Natural Resources and Conservation uses five Vietnam-era Hueys, specially modified and safety approved (in terms of state standards) to carry 324-gallon buckets.

While these idiots are quibbling over bucket safety, about 100,000 acres of Montana is burning. In fact the whole of the Pacific Northwest is on fire, and firefighters are coming from as far away as New Zealand and South Africa to help. Firefighters have died. People have lost their homes, their livelihoods. Beloved pets, valuable livestock and countless wild animals have been toasted. Millions of acres of pasture, crop lands and forests are black and smoking. Himself and I live a hundred or so miles from the nearest fires, but we’re surrounded, and I don’t remember the last time we had a smoke-free sky.

The head of the US Forest Service is Thomas Tidwell. The politician accountable for this mess is Secretary of Agriculture Tom Vilsack. We already know Vilsack is a worm – he’s one of Monsanto’s whores. Thanks for that, Barack! Anyway, here’s the letter Governor of Montana Steve Bullock sent him, in case you feel like dropping him a line yourself.

We really do need to have a chat about safety, and priorities, and just what we pay these people for anyway.

We really do need to have a chat about safety, and priorities, and just what we pay these people for anyway. (Source)